Frequently Asked Questions
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Sports Identification Bracelets +
How do I remove or add Power-Ups to the band?
This is simple. Just slide the silicone piece that holds the plate off your bracelet. This will allow you to remove or add power-ups, just in case you feel like you need some extra motivation. Can I change my info under the plate?
Each bracelet comes with 2 weatherproof identification cards. If information changes, you may use the extra card. Don’t sweat the small stuff. If you run out of cards, we offer additional cards for purchase on our site. Click here
to purchase them. I have a small wrist; can I trim the extra band?
You may trim the band, however keep in mind that doing so on your own, voids our warranty on the product. Is the band hypoallergenic?
Yes. The band is made of silicone. Do chlorinated pools or hot tubs affect the band or the info plate?
Whether winding down in the hot tub after a big game, or during training, your 4id product will stay intact. If the info plate is stainless steel, is the metal clasp also stainless?
Yes, the metal clasp is stainless steel as well. This will help ensure the bracelet is properly secured. How do I clean this ID band? From sweat, dirt, or grease...
You can clean your 4id bracelet with any hand soap and we recommend letting the band air-dry.
LED Lights +
Can I use my LED products in any weather?
All 4id products are designed to work in extreme conditions,excluding the PowerStepz™. We know that you wouldn’t let a little bit of rain keep you from training and we wanted to make a product that reflects that. Whether it is the middle of winter or the grips of August heat, our products have your back.
What happens when the batteries run out?
All of our LED light products, excluding the PowerStepz™, have fully replaceable batteries. Switching out the batteries is a simple process you can do yourself and most of our items take watch style batteries. For information on the replacement batteries for each product, please see the product detail page.
Will people really be able to see me?
Our products are made specifically with that in mind. All of our safety products have high visibility with lighting extending up to 2,400 ft. away.
Will these items be uncomfortable for me to exercise in?
Not a chance! Our items are extremely lightweight, most of them not exceeding a few ounces. We don’t want anything to stand in the way between you and your workout.
What is the warranty on your products?
4id offers a 90 day warranty on all products from the date of purchase. Warranty does not include: repairs made by anyone other than our skilled 4id team, lost/misplaced products, scratching or dents that come from everyday use.
What is the return policy?
Items that you would like to return must be returned within 30 days of receipt, and must not be worn or damaged. All items must be returned with original packaging.
How long does it take to receive my order?
Order processing varies depending on the method of shipping and handling you select. Our shipping options include: Standard: 5-10 business days $4.95 Priority: 2-5 business days $11.95
Does 4id ship internationally?
Yes. Please contact us at 855-398-7955 for our international shipping rates.